we continue through 2013 and celebrate our most successful partner agents and agencies, we will also be looking for new ways to help insure that families ready to use the services can move to the top of the list. By measuring the areas of strong success, it will allow us to remove reference points from outside of DuPage County that may be extending the wait time for your clients - and improving the time in which it takes for them to receive the items they need. You can see by the chart to the left that our renewed focus on adding DuPage agents and agencies in 2013 will help focus on less wait time and more successful pickups.
"I'm an agent from outside of DuPage - how do I know what my no-show rate is?"
Part of our program growth and changes of 2013 will also include periodic improvements where you may receive updates to inform you of your current client pickup rate. Our research shows that the more informed the client is, the better chance of a successful pickup, and the higher your success rate. Your success helps insure that families are served.