Thanks for the great feedback and suggestions from some of our partner agents (you know who you are). The feedback helped us add another new option for your clients - BEDS ONLY referrals.
If you have clients that do not need furniture and have a time sensitive issue where beds may be needed, you can now use the BEDS ONLY referral and we can expedite the process to get the client in much sooner. We call it Express Scheduling.
The Express Scheduling will allow us to offer a 1/2 hour time slot for these types of pickups for a pickup within five (5) days - or as the schedule allows.
We are implementing a couple of updates to the online referral system to make it easier for our partner agents. Below is just a quick snapshot of some new features or improvements you will soon notice. You can see quick screen shots below and watch for many more updates and features heading your way!
New CLOTHING ONLY option for easier and quicker entry...
Confirmation email entry field to avoid errors on entry...
New optional scheduling options for both Day of Week and Time of Day...
New referral retrieval option for ALL Referrals or just OPEN Referrals...
New Client Prep List PRINT option to easily print a prep sheet on any referral...
New optional area for client email so we can send a reminder...
We keep looking for the very best in case managers, social workers and counselors to partner with our services and August was no exception! We'd like to welcome new partner agents from the following agencies:
Let’s Cut the Wait Time Together!
Did you know that in 2016 over 452 clients did not show for their initial or rescheduled appointment? That is the equivalent of over three months of appointment spots lost (over 32% of all available appointments we can provide in a year).
Sharing Connections makes an average of 1,400 appointments available to clients each year (this is the maximum available). Due to the current reschedule and no-show rate, if a client calls today to schedule their appointment the next available spot is 30 days out.
Losing over 450 appointment spots a year to missed appointments is not sustainable for our program, so along with some program updates, we will also be reaching out to new potential partnering case managers, social workers and counselors in targeted areas. We look forward to partnering with you as we move forward by refocusing our efforts on guests ready to take advantage of this opportunity.
EFFECTIVE APRIL 1, 2017
We look forward to reducing the wait time for future clients and increasing the amount of successful pickups in 2017!
Client Program Updates
Our program team is excited to work with you to quickly and respectfully serve your clients. Watch for more updates coming soon and as always we are so very happy to have you as a partner in serving the community. If you have any questions, please don't hesitate to contact us.